| Name | Type | Cardinality | Label | Required | Help |
|---|
| assigned |
RecordRef |
0..1 |
Assigned To |
F |
References an employee record that already exists in your account.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| caseNumber |
string |
0..1 |
ID |
F |
|
| category |
RecordRef |
0..1 |
Type |
F |
References a value in a user defined list at Setup > Support > Case Types.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| company |
RecordRef |
0..1 |
Company |
T |
References an existing company record in your NetSuite account.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| contact |
RecordRef |
0..1 |
Contact |
F |
References an existing contact record in your NetSuite account.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| createdDate |
dateTime |
0..1 |
Creation Date/Time |
F |
|
| customFieldList |
CustomFieldList |
0..1 |
|
|
|
| customForm |
RecordRef |
0..1 |
Custom Form |
T |
|
| email |
string |
0..1 |
Emails |
F |
A read-only field referencing the e-mail addess of the employee selected. |
| emailEmployeesList |
EmailEmployeesList |
0..1 |
|
|
|
| emailForm |
boolean |
0..1 |
Email reply |
F |
|
| endDate |
dateTime |
0..1 |
Date Closed |
F |
|
| escalateToList |
SupportCaseEscalateToList |
0..1 |
|
|
|
| escalationMessage |
string |
0..1 |
Escalation Message |
F |
|
| helpDesk |
boolean |
0..1 |
Help Desk |
F |
|
| inboundEmail |
string |
0..1 |
|
|
|
| incomingMessage |
string |
0..1 |
|
|
|
| insertSolution |
RecordRef |
0..1 |
|
|
|
| internalOnly |
boolean |
0..1 |
Internal Only |
F |
|
| isInactive |
boolean |
0..1 |
Inactive |
F |
|
| issue |
RecordRef |
0..1 |
Case Issue |
F |
References a value in a user defined list at Setup > Support > Case Issues. This value represents an issue type.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| item |
RecordRef |
0..1 |
Item |
F |
References an item record that already exists in your NetSuite account. Only items that have the Offer Support tag enabled can be referenced in this field. This tag can be set in Lists > Accounting > Items. It can also be set when creating item records via Web services.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| lastMessageDate |
dateTime |
0..1 |
Last Message Date |
F |
|
| lastModifiedDate |
dateTime |
0..1 |
Last Modified Date/Time |
F |
|
| lastReopenedDate |
dateTime |
0..1 |
Date Last Reopened |
F |
|
| module |
RecordRef |
0..1 |
Module |
F |
Select the product module this case is related to.
You can create and edit modules on product records at <_TABNAME=ADMI_ISSUEPRODUCT_> > <_TASKCATEGORY=ADMI_ISSUEPRODUCT_> > Products. |
| newSolutionFromMsg |
string |
0..1 |
|
|
|
| origin |
RecordRef |
0..1 |
Origin |
F |
References a value in a user defined list at Setup > Support > Case Origin Types.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| outgoingMessage |
string |
0..1 |
|
|
|
| phone |
string |
0..1 |
Phone |
F |
A read-only field referencing the phone number of the employee selected. |
| priority |
RecordRef |
0..1 |
Priority |
F |
References a value in a user defined list at Setup > Support > Case Priorities. This value represents an issue status.In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| product |
RecordRef |
0..1 |
Product |
F |
Select the product this case is related to.
You can create and edit product records at <_TABNAME=ADMI_ISSUEPRODUCT_> > <_TASKCATEGORY=ADMI_ISSUEPRODUCT_> > Products. |
| profile |
RecordRef |
0..1 |
Profile |
T |
Select the profile you want to assign to this case. This profile determines the following:
* the from name and from email address shown on notification sent for this case
* the notification templates used
You can create new case profiles at <_TABNAME=EDIT_CASEPROFILE_> > <_TASKCATEGORY=EDIT_CASEPROFILE_> > Case Profiles > New. |
| searchSolution |
string |
0..1 |
|
|
|
| serialNumber |
RecordRef |
0..1 |
Serial/Lot Number |
F |
|
| solutionsList |
SupportCaseSolutionsList |
0..1 |
|
|
|
| startDate |
dateTime |
0..1 |
Incident Date |
T |
|
| status |
RecordRef |
0..1 |
Status |
T |
References a value in a user defined list at Setup > Support > Case Statuses. This value represents an issue status.
In order to retrieve a list of available values for this field, use the GetSelectValue operation. |
| subsidiary |
RecordRef |
0..1 |
Subsidiary |
F |
The subsidiary for the customer associated with this case is displayed here. |
| timeItemList |
SupportCaseTimeItemList |
0..1 |
|
|
|
| title |
string |
0..1 |
Subject |
T |
Sets the title that is displayed in the cases list, subtabs of completed company, customer and contact records and in the subtab of completed solution records. |