Topic

Internal ID: topic

Supports Custom Fields

Fields

Internal ID Type nlapiSubmitField Label Required Help
description textarea false Brief Description false Enter a description of this topic. This description shows in the topic list and also where it is published.
externalid text false ExternalId false
isinactive checkbox false Inactive false Check this box if you no longer want to use this record. Inactivating records removes them from lists and references everywhere in your account, but they are still available by clicking the Show Inactives box on lists.
longdescription textarea false Detailed Description false Enter the text of this solution or topic here. You can use Javascript, HTML and CRMDSK tags in this description. Click Preview to see how this solution will appear when published.
parenttopic select false Subtopic of false If this topic is a subtopic, select the parent topic here. If this is a top-level topic, leave this field blank.
title text false Title true Enter a title for this solution. Because solution titles can be searched, this title should be relative to the solution subject. This title shows on the Solutions subtab of the case and topic records that this solution is applied to and in published knowledge bases.

Tabs

Name Label
notetab Notes
publishtab Publish
solutiontab Solutions
subtopictab SubTopics

Search Joins

Join ID Join Description Actual Join Name
solution Solution Solution

Search Filters

Internal ID Type Label
description text Description
externalid select External ID
externalidstring text External ID (Text)
formuladate date Formula (Date)
formulanumeric float Formula (Numeric)
formulatext text Formula (Text)
internalid select Internal ID
internalidnumber integer Internal ID (Number)
isinactive checkbox Inactive
name text Title

Search Columns

Internal ID Type Label
description text Description
externalid select External ID
formulacurrency currency Formula (Currency)
formuladate date Formula (Date)
formuladatetime datetime Formula (Date/Time)
formulanumeric float Formula (Numeric)
formulapercent percent Formula (Percent)
formulatext text Formula (Text)
internalid select Internal ID
isinactive checkbox Inactive
name text Title