Case

supportcase

Fields

Label ID Type UI Workbook SuiteScript / SuiteTalk REST Web Services Connect
Assigned To assigned select Yes Yes Yes
Case Issue issue select Yes Yes Yes
Company company select Yes Yes Yes
Creation Date/Time datecreated datetime Yes Yes Yes
Emails email emails Yes Yes Yes
Escalate To escalateto multiselect Yes Yes Yes
External ID externalid text Yes Yes Yes
First Issue Attached firstissueattached datetime Yes Yes Yes
First Issue Removed firstissueremoved datetime Yes Yes Yes
Help Desk helpdesk checkbox Yes Yes Yes
History escalatehist sublist Yes Yes Yes
ID casenumber identifieranycase Yes Yes Yes
Inactive isinactive checkbox Yes Yes Yes
Incident Date startdate date Yes Yes Yes
Initial Response Time initialresponsetime timetrack Yes Yes Yes
Internal ID id integer Yes Yes Yes
Issues issues multiselect Yes Yes Yes
Item item select Yes Yes Yes
Last Customer Message Received lastcustomermessagereceived datetime Yes Yes Yes
Last Issue Attached lastissueattached datetime Yes Yes Yes
Last Issue Removed lastissueremoved datetime Yes Yes Yes
Module module select Yes Yes Yes
Origin origin select Yes Yes Yes
Phone phone phone Yes Yes Yes
Priority priority select Yes Yes Yes
Product product select Yes Yes Yes
Profile profile select Yes Yes Yes
Serial/Lot Number serialnumber select Yes Yes Yes
Solutions solutions multiselect Yes Yes Yes
Status status select Yes Yes Yes
Subject title text Yes Yes Yes
Subsidiary subsidiary select Yes Yes Yes
Support First Reply supportfirstreply datetime Yes Yes Yes
Time Elapsed timeelapsed timetrack Yes Yes Yes
Time On Hold timeonhold timetrack Yes Yes Yes
Time Open timeopen timetrack Yes Yes Yes
Time To Assign timetoassign timetrack Yes Yes Yes
Time To Close timetoclose timetrack Yes Yes Yes
Type category select Yes Yes Yes
User Notes usernotes sublist Yes Yes Yes

Joins

Join Target Record UI Workbook SuiteScript / SuiteTalk REST Web Services Connect
History to Case (supportCase.id) history (supportcaseescalatehist, supportcaseescalatehist.supportcase) No Yes Yes