Label | ID | Type | UI Workbook | SuiteScript / SuiteTalk REST Web Services | Connect |
---|---|---|---|---|---|
Assigned To | assigned | select | Yes | Yes | Yes |
Case Issue | issue | select | Yes | Yes | Yes |
Company | company | select | Yes | Yes | Yes |
Creation Date/Time | datecreated | datetime | Yes | Yes | Yes |
Emails | emails | Yes | Yes | Yes | |
Escalate To | escalateto | multiselect | Yes | Yes | Yes |
External ID | externalid | text | Yes | Yes | Yes |
First Issue Attached | firstissueattached | datetime | Yes | Yes | Yes |
First Issue Removed | firstissueremoved | datetime | Yes | Yes | Yes |
Help Desk | helpdesk | checkbox | Yes | Yes | Yes |
History | escalatehist | sublist | Yes | Yes | Yes |
ID | casenumber | identifieranycase | Yes | Yes | Yes |
Inactive | isinactive | checkbox | Yes | Yes | Yes |
Incident Date | startdate | date | Yes | Yes | Yes |
Initial Response Time | initialresponsetime | timetrack | Yes | Yes | Yes |
Internal ID | id | integer | Yes | Yes | Yes |
Issues | issues | multiselect | Yes | Yes | Yes |
Item | item | select | Yes | Yes | Yes |
Last Customer Message Received | lastcustomermessagereceived | datetime | Yes | Yes | Yes |
Last Issue Attached | lastissueattached | datetime | Yes | Yes | Yes |
Last Issue Removed | lastissueremoved | datetime | Yes | Yes | Yes |
Module | module | select | Yes | Yes | Yes |
Origin | origin | select | Yes | Yes | Yes |
Phone | phone | phone | Yes | Yes | Yes |
Priority | priority | select | Yes | Yes | Yes |
Product | product | select | Yes | Yes | Yes |
Profile | profile | select | Yes | Yes | Yes |
Serial/Lot Number | serialnumber | select | Yes | Yes | Yes |
Solutions | solutions | multiselect | Yes | Yes | Yes |
Status | status | select | Yes | Yes | Yes |
Subject | title | text | Yes | Yes | Yes |
Subsidiary | subsidiary | select | Yes | Yes | Yes |
Support First Reply | supportfirstreply | datetime | Yes | Yes | Yes |
Time Elapsed | timeelapsed | timetrack | Yes | Yes | Yes |
Time On Hold | timeonhold | timetrack | Yes | Yes | Yes |
Time Open | timeopen | timetrack | Yes | Yes | Yes |
Time To Assign | timetoassign | timetrack | Yes | Yes | Yes |
Time To Close | timetoclose | timetrack | Yes | Yes | Yes |
Type | category | select | Yes | Yes | Yes |
User Notes | usernotes | sublist | Yes | Yes | Yes |
Join | Target Record | UI Workbook | SuiteScript / SuiteTalk REST Web Services | Connect |
---|---|---|---|---|
History to Case (supportCase.id) | history (supportcaseescalatehist, supportcaseescalatehist.supportcase) | No | Yes | Yes |