Coho Data: Enterprise-Class Support for Your Peace of Mind
At Coho Data, our world class team of Support Reliability Engineers are ready to help ensure your data is always available when and how you want it so your business can focus on more important things than storage.
We believe storage should be a utility that is always on, always ready and self-adjusting. Built-in DataStream Self-Management Features include performance and capacity monitoring to proactively predict when issues will occur and remedy them automatically without requiring human intervention.
We believe sometimes, stuff happens. If issues arise on the system that requires human intervention, email alerts will be sent to your storage administrative team. If you require our assistance, 24x7 service is available with next business day and 4-Hour Onsite Parts Replacement Services to get you a resolution fast.
We believe world-class Support Reliability Engineers do their best when co-located with the product engineers. Whether you reach our US or Canadian Development offices, you know you’re a few steps away from a fast resolution.
We believe in a long-lasting partnership with you and commit to striving to the highest levels of customer service.
Summary of Support Offerings
|Support Plan||Duration||Hardware Replacement||Software Updates||Technical Support||Web Portal Access 1|
|Silver||1, 2, 3 years||Next business day Advanced Delivery||Length of contract||9 AM to 6 PM
(local business hours)
|Gold||1, 2, 3 years||Next business day Advanced Delivery 2||Length of contract||24 x 7 x 365||Yes|
|Platinum||1, 2, 3 years||4-hour Advanced Delivery 3||Length of contract||24 x 7 x 365||Yes|
On site technician option is available on both the Gold and Platinum plans. Please contact your Coho Sales representative for more information.