Coho Data: Enterprise-Class Support for Your Peace of Mind

At Coho Data, our world class team of Support Reliability Engineers are ready to help ensure your data is always available when and how you want it so your business can focus on more important things than storage.

We believe storage should be a utility that is always on, always ready and self-adjusting. Built-in DataStream Self-Management Features include performance and capacity monitoring to proactively predict when issues will occur and remedy them automatically without requiring human intervention.

We believe sometimes, stuff happens. If issues arise on the system that requires human intervention, email alerts will be sent to your storage administrative team. If you require our assistance, 24x7 service is available with next business day and 4-Hour Onsite Parts Replacement Services to get you a resolution fast.

We believe world-class Support Reliability Engineers do their best when co-located with the product engineers. Whether you reach our US or Canadian Development offices, you know you’re a few steps away from a fast resolution.

We believe in a long-lasting partnership with you and commit to striving to the highest levels of customer service.

Contact Technical Support

Via Email: support@cohodata.com
Via Phone: (855)786-2646
Support hours: 24 hours / 365 days a year
EULA
Support Agreement
Open Source Licenses

Summary of Support Offerings

Support Plan Duration Hardware Replacement Software Updates Technical Support Web Portal Access 1
Silver 1, 2, 3 years Next business day Advanced Delivery Length of contract 9 AM to 6 PM
(local business hours)
Yes
Gold 1, 2, 3 years Next business day Advanced Delivery 2 Length of contract 24 x 7 x 365 Yes
Platinum 1, 2, 3 years 4-hour Advanced Delivery 3 Length of contract 24 x 7 x 365 Yes

On site technician option is available on both the Gold and Platinum plans. Please contact your Coho Sales representative for more information.

1 Web Portal is available 24 x 7 x 365, except during maintenance periods or other unplanned downtimes.

2 Next calendar day advanced delivery option available.

3 4-hour support location must be qualified by Coho Support.